Get help with ShipVia

1Contact support

Email shipvia.app@gmail.com. To get an answer faster, include:

• your store’s myshopify.com address;
• the order number, if your question is about an order;
• what you expected to happen, and what happened instead;
• screenshots, if you have them.

Never send passwords, API keys or your customers’ payment details.

2Common issues

Connecting your Amazon account

You sign in on Amazon’s own site and approve ShipVia’s access there. ShipVia never sees your Amazon password, and you can remove its access from your seller account at any time.

An order wasn’t sent to Amazon

ShipVia shows the reason on the order. The most common causes are an unmatched SKU, too few fulfillable units, or an address Amazon can’t deliver to.

Stock in Shopify doesn’t match Seller Central

ShipVia syncs only the units Amazon can ship right now. Units that Seller Central lists as reserved, inbound or unfulfillable aren’t counted.

Uninstalling and deleting data

Uninstall ShipVia in Shopify and remove its authorization in your Amazon seller account. We delete your information within 30 days, as the privacy policy describes.

3Data requests

To access or delete personal information, email shipvia.app@gmail.com with the subject “Data request”. We respond within 30 days.

4Report a security issue

Email shipvia.app@gmail.com with the subject “Security”. Please give us a reasonable time to fix the issue before you share it publicly.